Service & Support
PowerTherm 24/7 Remote Monitoring and Service
 
Every system is covered by a service contract that spans a 5 or 9 year term
This reduces the purchase risk and ensures levels of energy availability that rival the central utility. Many problems can be solved remotely by our secure remote access and management capabilities. Our remote, secure access to the system connected to the PowerTherm equipment. allows us to provide service to you faster — no waiting for a service rep to come to your site.
 
Covered Items:
  • MicroTurbine parts and labor, scheduled and unscheduled maintenance.
  • MicroTurbine engine re-build after 40,000 hours of run time.
  • Boiler parts and labor, scheduled and unscheduled maintenance.
  • Chiller parts and labor, scheduled and unscheduled maintenance.
  • Balance of Plant. 

Remote Monitoring:
  • All installations are monitored by WESCO and PowerTherm Systems, Inc. for the dispatch of service technicians.
     
     
Contract Renewal:
  • Contracts can be renewed after year 5 or 9 for additional, negotiated terms.